thread Re: Transfer Weebly Domain to Square Online in Online Store

Transfer Weebly Domain to Square Online

Saranac — Mon, 25 Jul 2022 15:37:42 GMT

I recently created a new website in Square Online (https://saranac-mtn-hearth.square.site/), and I need to connect it to me domain at www.saranacmountainhearth.com.

Previously, my website and domain were hosted at Weebly. Square provided information for updating the A Record @ and A Record www, and I did this through my Weebly dashboard.

However, there is also a A Record * that points to a different IP address. Does that need to be updated to match the other DNS records?

Please let me know if there is any other information I can provide. I wasn't sure on the security of including screen shots.

--Saranac

Re: Transfer Weebly Domain to Square Online

Gold — Mon, 25 Jul 2022 16:05:20 GMT

HI, you can try to contact Customer Support with this link. Monday to Friday, 6:00am-6:00pm PST.

Contact Customer Support

https://squareup.com/help/us/en/contact?panel=FAB456B04971&skip_unit_select=true

You will get a few options to contact, click Call Us, a new browser window will open with phone number and customer code.

You must be logged into your account and is best on a laptop or desktop. Phone app sometimes displays unavailable at times.

Re: Transfer Weebly Domain to Square Online

Donnie-M — Mon, 25 Jul 2022 16:30:32 GMT

@Saranac

https://squareup.com/help/us/en/article/6916-connect-your-domain-with-square-online-store

This has the manual connection information but I think it should be automatic once you pay for the connected domain name with square since you are not using a third party site.

I agree I would contact support to make sure in this situation.

Re: Transfer Weebly Domain to Square Online

Saranac — Mon, 25 Jul 2022 16:55:22 GMT

Thank you @Gold and @Donnie-M! I called support, and there was an issue with the A Record *. However, everything should be up and running after the 24 to 48 hour wait.

Best,

--Saranac