thread Re: Custom video will not upload - square online in Online Store

Custom video will not upload - square online

Bradthelegoguy — Tue, 26 Jul 2022 12:20:01 GMT

Hello everyone,

For a couple of days now this error message has been popping up while trying to upload a video. It's not the video as the message occurs before I can even choose the location of the video. Any thoughts on what this is and how it can be fixed?

Thank you,

Brad The Lego Guy

Owner - BTLG Bricks

Re: Custom video will not upload - square online

Gold — Wed, 27 Jul 2022 13:06:11 GMT

HI, have you tried adding the video by Embed Code instead? Scroll down to Embed Video from other Hosts.

(custom option is *supposed* to work though)

https://squareup.com/help/us/en/article/7036-embed-video-from-youtube

Re: Custom video will not upload - square online

Bradthelegoguy — Wed, 27 Jul 2022 14:54:24 GMT

Hey there!

Thank you for your reply :). I'm aware of the youtube option, however, this is not an issue with that. This is an issue with uploading our own videos rather than using a third party we have no account with. The functionality is there, but it appears to be broken.

Brad The Lego Guy

Owner - BTLG Bricks

Re: Custom video will not upload - square online

Gold — Wed, 27 Jul 2022 23:44:27 GMT

HI, the EMBED CODE option not the YOUTUBE option.