thread Re: item filters online reset after every action in Online Store

item filters online reset after every action

specialtiesgame — Fri, 19 Aug 2022 19:38:52 GMT

A recent update has caused item filters to reset after EVERY individual action. This is causing item updates to take twice as long because we have to do another search after every single item is updated. Is there something I'm missing here, or is this something that needs to be fixed?

Re: item filters online reset after every action

TheRealChipA — Fri, 19 Aug 2022 20:47:11 GMT

@specialtiesgame Is the screen shot below the screen that you are having problems with? If so, I just tried a few tests setting filters, and saving changes, and my filters stayed intact. If that’s not the screen you are working with, please send a screen shot or title.

One quick fix, for now, would be to right-click (or long press on a tablet) and open each item in a new window. Change and save it and close the window. Your original list should still be as you left it.

Re: item filters online reset after every action

specialtiesgame — Fri, 19 Aug 2022 20:50:00 GMT

Hi Chip, thanks for replying. I don't see your screenshot, but this is mine.

As an example, I just received a couple of dozen codes from one vendor, so I filter for it by name (the listings are set up that way) Normally, I can select an item, update it, save, and the filter selection stays in place. The past couple of days it has been erasing filters every time I save an update, so I have to search all over again.

Re: item filters online reset after every action

TheRealChipA — Fri, 19 Aug 2022 21:00:14 GMT

@specialtiesgame Thanks for sending that. We were using two different items lists — yours is for your Online Store, mine was just the main Item Library! Anyway, I was able to reproduce your problem quickly, AND also to learn that my proposed workaround won’t work in this case. So ugh!

You should contact Square Customer Success and report what seems to be a bug.

Sorry I can’t figure out anything else that you could do to relieve the frustration right now.

Re: item filters online reset after every action

BernadetteA — Fri, 19 Aug 2022 21:14:26 GMT

I just want to echo what @TheRealChipA said about contacting support. I'm almost positive the filter used to "stick" and definitely sounds like it could be a bug.

Re: item filters online reset after every action

specialtiesgame — Fri, 26 Aug 2022 16:14:52 GMT

This issue has been going on for over a week now. I got a confirmation that it is a bug, but it's still there and still making item updates take forever because I have to reset filters after every. single. action.! Hey Square, what's happening?

Re: item filters online reset after every action

kahukufarms — Sat, 27 Aug 2022 22:17:02 GMT

having the same problem! can we get a fix for this bug please??

Re: item filters online reset after every action

bearandbird — Mon, 29 Aug 2022 15:18:36 GMT

We have also been going crazy with this bug. Contacted support over a week ago and after going in circles with them for a while (they didn't understand the issue) we finally got them to admit it was a known bug.

This is causing LOTS of extra time and work for us. Every day I am hoping it will be fixed... but still nothing! Does anyone know any way to amplify our unhappiness that this is not being addressed!?

Just to throw this in here as well, I really really wish we could filter by vendor in the online items! Would make our life easier and more accurate all around!!!

Re: item filters online reset after every action

Cecelia — Tue, 30 Aug 2022 22:14:52 GMT

Hoping to add to visibility by commenting on here. I am having the same issue and it's super irritating.