thread Re: Why are employees receiving online order notification in Online Store

Why are employees receiving online order notification

WineSneak — Fri, 19 Aug 2022 22:30:19 GMT

I apologize if this has been covered in a thread.

Our employees are getting online order notifications. How can I stop that?

Re: Why are employees receiving online order notification

TheRealChipA — Fri, 19 Aug 2022 23:44:47 GMT

@WineSneak How are your employees receiving these notifications? And where?

Re: Why are employees receiving online order notification

WineSneak — Sat, 20 Aug 2022 19:20:03 GMT

On the Square App.

Re: Why are employees receiving online order notification

TheRealChipA — Sat, 20 Aug 2022 19:26:33 GMT

@WineSneak Thank you. So, you can control which apps get online order notifications. If you go to More -> Orders -> Order notifications, you can toggle off the setting to “Allow new order notifications.” If you have curbside arrival notifications on in your store, you can also toggle that off. Just remember to have one POS (your main one, probably) that has these settings enabled.

Let me know if you have any other questions.

Re: Why are employees receiving online order notification

WineSneak — Sat, 20 Aug 2022 19:30:55 GMT

But will that disable notifications for admin also? I just don't want our employees getting notified.

Re: Why are employees receiving online order notification

TheRealChipA — Sat, 20 Aug 2022 19:41:39 GMT

I see. You can’t do that, as this is a device-level notification, not a sign-in level notification. If multiple employees are using the same POS, they all get it or none of them get it, currently. So, right now, the solution I just gave you assumes that one device is used exclusively by admins. If that’s not possible, I can’t see any other choice but to submit a feature request. Just be very detailed about your online order flow in that request, as well as why having order notifications displayed for your employees is not good for your particular business (or business type).

Sorry I can’t help you more with your immediate need. Good luck!

Re: Why are employees receiving online order notification

WineSneak — Sat, 20 Aug 2022 19:43:23 GMT

Thank you for taking the time to help with this subject. I really appreciate it