thread Re: Sync not working in Online Store

Sync not working

Moonlightcrysta — Thu, 15 Sep 2022 06:13:56 GMT

Items were syncing from square to Weebly fine yesterday, tonight it’s not working. Anyone else having issues?

Re: Sync not working

Arie — Sat, 17 Sep 2022 04:43:16 GMT

Hello and welcome to our Seller Community, @Moonlightcrysta 👋

We experienced a disruption we posted about on issquareup.com on the 14th of September, however, there haven't been other reports of syncing issues since. Are you still having trouble syncing your items now?

Re: Sync not working

purplebutterfly — Tue, 07 Feb 2023 20:58:20 GMT

This seems to happen all the time for periods. But the past two days has been horrible. Today, a support person on the phone said the engineers told him I should WAIT 24 HOURS for sync from Square to Square Online to work. If that's true, then I'm heading to Shopify.

Re: Sync not working

DinaLRosenberg — Tue, 07 Feb 2023 21:55:14 GMT

it does happen sporadically for us too.

sometimes it works great

sometimes it drags and drags

there also seems to be an issue with descriptions disappearing in Square Online if the info isn't in square

Re: Sync not working

_Violet — Tue, 07 Feb 2023 22:07:14 GMT

Hi there, @purplebutterfly - I'm sorry to hear that you've been impacted by this syncing issue 😞

As @DinaLRosenberg, Square Online Store can sometimes experience slight syncing delays but we did notice a spike in delays today. I've received confirmation from our Online Store team that this issue is now resolved. However, if you are still experiencing significant syncing delays, please connect with our Support Team by logging into your Square account and heading here so they can take a closer look.

I hope this information is helpful but please do let me know if you have any additional questions.

Re: Sync not working

purplebutterfly — Tue, 07 Feb 2023 23:49:18 GMT

On the phone with support because items created 25 hours ago are still not appearing in Square Online. Also, a dozen or so items created this morning also are not synced over.

Re: Sync not working

DinaLRosenberg — Wed, 08 Feb 2023 13:09:24 GMT

I hope you get an answer.

Re: Sync not working

MayaP — Wed, 08 Feb 2023 13:30:37 GMT

Hello @purplebutterfly ,

I am sorry you are having some issues with items syncing, I know this can be disappointing. One thing that can cause this to happen is if you do have duplicates, more insight here. But if the items still have not shown on Square Online let's go ahead and contact support they can certainly investigate this further and figure out why. You can reach Square Online at 1-855-700-6000 squ.re/contactsqsupport. Please let me know if you need anything else.

Re: Sync not working

purplebutterfly — Fri, 10 Feb 2023 21:15:55 GMT

No luck yet. Another hour of listening to hold music.