thread Re: site deactivated due to chargeback in Online Store

site deactivated due to chargeback

eb101 — Tue, 27 Sep 2022 12:24:34 GMT

Please help,

My site was deactivated to to a chargeback and now I cant reach customer support. I have changed the password but still cannot get in.

Thank you for your help.

Re: site deactivated due to chargeback

eb101 — Tue, 27 Sep 2022 14:29:07 GMT

Site deactivated due to chargeback. Since changing password- I can get into square but can't get to my weebly account to republish (I believe this is the step to reactivate the account?) The online link in square dashboard is still inactive.

I've been at this for 2 days (as well as 2 weeks prevoiusly with Weebly before it was deactivated) If anyone has any information it would be greatly appreciated!

Very frustrating!!

Re: site deactivated due to chargeback

Ellie_ — Tue, 27 Sep 2022 15:34:27 GMT

Hi there, @eb101,

We're very sorry. to hear that happened! We reached out to our direct team and they were able to restore your Square Online account. If you are unable to see it still, please let us know.

Re: site deactivated due to chargeback

eb101 — Tue, 27 Sep 2022 15:43:53 GMT

Thank you- looks like its back up.

Re: site deactivated due to chargeback

jgrissman — Wed, 04 Jan 2023 20:28:35 GMT

Hi Ellie,

This just happened to my account as well. It was a chargeback error that I was not aware of and then out of nowhere my account was deactivated. I need access to my company website and so does the person who issued the chargeback. Any help would be appreciated. Thanks!

Re: site deactivated due to chargeback

Ellie_ — Thu, 05 Jan 2023 01:20:45 GMT

Hi there, @jgrissman,

Yes, I would be more than happy to help! Can you please send me a private message with more information?