thread Re: square store not updating properly in Online Store

square store not updating properly

Kcir — Sat, 08 Oct 2022 18:45:21 GMT

My square store web page isn't displaying properly. It's missing large chunks of the page that I can see in the editor but doesn't update to the page.

Re: square store not updating properly

Gold — Sat, 08 Oct 2022 20:10:08 GMT

HI, can you please share a screenshot or link?

Re: square store not updating properly

Kcir — Sat, 08 Oct 2022 21:40:32 GMT

Re: square store not updating properly

Kcir — Sat, 08 Oct 2022 21:44:01 GMT

vs: http://om2.rocks

this entire section of text disappeared overnight. the page was changed to a different sub-page at first and when i tried to correct it i keep getting this modified version without the center info. i had made no recent changes, i just had clients complaining they were not able to set appointments. the page visible isn't even the actual homepage, it's redirecting to the service selection page.

Re: square store not updating properly

Kcir — Sat, 08 Oct 2022 21:48:30 GMT

nevermind. i figured it out. it decided to change the homepage from the homepage to the appointment page for some reason and i didn't realize because they're similar.

nope. that didn't fix it. it refuses to acknowledge my home page as my home page. i can go to the homepage by going to site/home but that's a bit silly when you have to know the layout to get to the homepage.

Re: square store not updating properly

Gold — Sun, 09 Oct 2022 11:00:41 GMT

HI, thank you for the link.

Your current layout is the Restaurant Features template. To change to the Retail Features you can follow here:

Online Dashboard, Website, Edit Site, click Page: Home down arrow, hover over Shop All click the 3 little dots, select Switch Template from dropdown, popup Switch Page Type select Shop All (Retail Features).

Re: square store not updating properly

Kcir — Tue, 11 Oct 2022 06:51:38 GMT

I went in and checked. It says it is currently set to shop all/retail already. I still cannot get to my homepage without directly adding /home to the url. In the editor the little home icon is still on the home page and it's the only page that doesn't give me the option to make it my home page in the submenu.

Re: square store not updating properly

Kcir — Tue, 11 Oct 2022 06:53:29 GMT

i changed the setting, updated, then changed it back. it seems to finally point to the correct page.

Re: square store not updating properly

Kcir — Tue, 11 Oct 2022 23:14:58 GMT

The issue has now evolved. Clicking on the appointment page now just refreshes the home page. May I please have a tech look at my issues?

Re: square store not updating properly

Kcir — Tue, 11 Oct 2022 23:21:12 GMT

my business is appointment only and i have no income with rent to pay. PLEASE get me a tech.

Re: square store not updating properly

Kcir — Tue, 11 Oct 2022 23:22:52 GMT

This did not fix my issue.

Re: square store not updating properly

Gold — Wed, 12 Oct 2022 11:01:37 GMT

HI, this is the seller to seller community board with no Square Support only moderators.

You can try to contact Customer Support with this link. Monday to Friday, 6:00am-6:00pm PST.

Contact Customer Support

https://squareup.com/help/us/en/contact?panel=FAB456B04971&skip_unit_select=true

You will get a few options to contact, click Call Us, a new browser window will open with phone number and customer code.

You must be logged into your account and is best on a laptop or desktop. Phone app sometimes displays unavailable at times.