thread Re: [EXTREMELY URGENT] Categories not showing up in my clients Square Online store in Online Store

[EXTREMELY URGENT] Categories not showing up in my clients Square Online store

RishabatShuvel1 — Thu, 27 Oct 2022 13:37:55 GMT

I am working with a client on adding a new website to their account for their seasonal thanksgiving menu - however randomly last night, on the original website on the account, only 3/6 categories are showing on the online website, and when I went into the editor and item list, all items are in stock and visible, and all 6 categories are still showing visible in the editor - however in the live website it doesn't show! My client will lose sales if this is not fixed soon and I need help fixing it ASAP - the website is https://bay-laurel-culinary.square.site/

Re: [EXTREMELY URGENT] Categories not showing up in my clients Square Online store

JJ_ — Thu, 27 Oct 2022 13:44:56 GMT

Hello @RishabatShuvel1

Just looked into this and was able to replicate it. I am looking into this for you.

Re: [EXTREMELY URGENT] Categories not showing up in my clients Square Online store

JJ_ — Thu, 27 Oct 2022 14:06:17 GMT

Ok! We got them working again @RishabatShuvel1. Please let me know how it goes.

Re: [EXTREMELY URGENT] Categories not showing up in my clients Square Online store

RishabatShuvel1 — Thu, 27 Oct 2022 15:05:42 GMT

Yup - its working now - thanks JJ!

Re: [EXTREMELY URGENT] Categories not showing up in my clients Square Online store

RishabatShuvel1 — Thu, 27 Oct 2022 19:50:23 GMT

Hey @JJ_ , another question - my client would like a reservation window for her thanksgiving menu items (meaning people can order now, however she would like them to be able to pick a reservation date within the following increments and conditionals -

Pick-up window - November 23rd between 1-4pm

Pick-up reservations

Possible to have customers choose a specific time in that window, spaced out in 15 minute increments?
Possible to set limit to how many people can come at any given time (so we spread the pick-ups out across the 3 hour window)
Approximate number of orders/pick-ups - 50

Could you please let me know if this is possible? Thanks.

Re: [EXTREMELY URGENT] Categories not showing up in my clients Square Online store

JJ_ — Thu, 27 Oct 2022 20:25:25 GMT

At this time there isn't an actual way to do Pre-Orders. However, I noticed there is a Square Online Preorder Beta Group you might want to consider onboarding your customer and see if it's a good fit @RishabatShuvel1