thread Square Online: Product Categories Picture Resolution Blurry in Online Store

Square Online: Product Categories Picture Resolution Blurry

TCSlaguna — Wed, 19 Nov 2025 17:12:15 GMT

So something happened in the last couple days, and the product category pictures on the front of my website are now blurry.

I have no updated the front page of my website, I have not updated the product category images.

I wonder what happened...

Re: Square Online: Product Categories Picture Resolution Blurry

JJ_ — Fri, 09 Dec 2022 00:03:34 GMT

This is a very interesting report @TCSlaguna. Looking into it.

Re: Square Online: Product Categories Picture Resolution Blurry

TCSlaguna — Fri, 09 Dec 2022 00:04:13 GMT

On the phone with Square Online customer support. They are looking into it as well.

Thanks @JJ_

Re: Square Online: Product Categories Picture Resolution Blurry

TCSlaguna — Fri, 09 Dec 2022 00:04:56 GMT

"It is a known issue. The team of engineers are working on it."

Re: Square Online: Product Categories Picture Resolution Blurry

JJ_ — Fri, 09 Dec 2022 00:07:01 GMT

Perfect! If you need my help just @ me

Re: Square Online: Product Categories Picture Resolution Blurry

TCSlaguna — Fri, 09 Dec 2022 00:08:09 GMT

"No expected timeframe at this time, but the team of engineers are working on it."

Re: Square Online: Product Categories Picture Resolution Blurry

JJ_ — Fri, 09 Dec 2022 00:10:31 GMT

That's a bummer... Did you try deleting and uploading the category picture once again? Maybe with a different name to make sure that the server cache isn't just showing the old picture? @TCSlaguna

Re: Square Online: Product Categories Picture Resolution Blurry

TCSlaguna — Fri, 09 Dec 2022 00:18:10 GMT

I have no clue if/where I saved the category pictures 😅

I'll wait and see if the engineering team can resolve it.

Thanks for reaching out so quickly @JJ_ !

Re: Square Online: Product Categories Picture Resolution Blurry

TCSlaguna — Fri, 09 Dec 2022 23:47:03 GMT

We changed the top of our page from a Main Banner to a Photo Slider.

Then we realized that the Product Categories' pictures were no longer blurry.

I didn't check before the change, so the engineering team may have resolved it.

Either way, it's resolved now. Thanks @JJ_

Re: Square Online: Product Categories Picture Resolution Blurry

JJ_ — Fri, 09 Dec 2022 23:55:58 GMT

Glad to hear this @TCSlaguna! Thanks for following up.