Self-serve ordering does not show header menu?

ggilmore — Wed, 14 Dec 2022 19:11:06 GMT

When I use my "self-serve ordering" URL, I do not see the header menu from my regular Square Online site. Why? What is wrong?

Compare the first picture of self-serve ordering to what it looks like when pickup is the fulfillment (picture 2)

Is there a guideline for using all of these services? We offer the following services all on one square online website:

1. order from your table and pick up at our counter (for draft beer)

2. pickup (for merch and canned beer)

3. delivery (for merch and canned beer)

4. shipping (for merch)

We have been using pickup fulfillment for #1, but would like to switch to self-serve ordering because the experience is better, but I don't understand why I can't provide the header menu...

What do you suggest? Should we create different websites for this?

Re: Self-serve ordering does not show header menu?

JJ_ — Sat, 17 Dec 2022 16:24:04 GMT

Hey there @ggilmore

This one will definitely need to be checked out by our support team so it can be escalated accordingly. I was able to reproduce this and I am inclined to believe that this is an error that was overlooked for the Self-Serve Ordering site.

The eCommerce support team can be reached at 855-700-6000 between 6 am - 6 pm Pacific Time Monday-Friday. If you call outside of these hours, you will be required to enter your Customer Code to validate your account.

You can also get in touch with our Messaging and Email Support Teams here.

thread Self-serve ordering does not show header menu? in Online Store

Self-serve ordering does not show header menu?

Re: Self-serve ordering does not show header menu?