thread Re: Check the Activity section of your Online orders on the Square mobile app in Online Store

Check the Activity section of your Online orders on the Square mobile app

CandP — Thu, 15 Dec 2022 21:42:25 GMT

Maybe it's just me but...

So far every order, whether active or archived, has a line that says "Cookie (Chocolate) x 5.00 lb" in the activity section dated to Feb 1 and Feb 5, and we've never sold cookies...The date is clearly wrong as well. Obviously a part of someone else's transaction or someone else's Square online account...

It's on phones only, not on a computer via a browser. It's occurring on two separate Iphones that have up to date apps

Just chatted with CS and they gave me the usual troubleshooting speech. it's clearly something on Square/Weebly's end, so it raises some privacy issues...It's something they want to get ahead of it before it gets worse and people's data leaks out randomly.

Is it happening to anyone else??

Re: Check the Activity section of your Online orders on the Square mobile app

BernadetteA — Fri, 16 Dec 2022 01:19:31 GMT

Thanks for bringing this to our attention, @CandP

Can you please send me a private message so I can get some more information about this, including your account details?

Thanks in advance

Re: Check the Activity section of your Online orders on the Square mobile app

CandP — Fri, 16 Dec 2022 18:54:33 GMT

Messaged.

That's all there is to say - I'm just curious if it's happening to anyone else

Re: Check the Activity section of your Online orders on the Square mobile app

BernadetteA — Fri, 16 Dec 2022 20:56:21 GMT

Oh, gotcha. I have not had this reported to me by any other Sellers, and I do not see anything similar in the support rooms. 🤔

It looks like a support rep escalated a case for you. You should receive updates via email once the team has new information to share. I'll also keep an eye out in case I I come across any relevant information as well.

Re: Check the Activity section of your Online orders on the Square mobile app

CandP — Sat, 17 Dec 2022 03:27:32 GMT

Yeah I suggested she create a ticket, but said she’d want me to go thru all the troubleshooting steps before doing so, and I’m not ready to delete/reinstall all my devices.

Last month you guys had this glitch that showed other Square users details in the settings so I feel like it’s something mildly similar

Re: Check the Activity section of your Online orders on the Square mobile app

BernadetteA — Sun, 18 Dec 2022 04:07:36 GMT

I believe I know the bug you are referring to, but it was slightly different. It was also affecting multiple users, and so far I only see your case number referencing this. I'm going to keep looking through the support requests to see if I can find any other reports.

You said this is on all orders, correct? I want to make sure to pass this information over to the engineers. Any other details you have to provide would be helpful as well in case they are not able to replicate in their account.

Re: Check the Activity section of your Online orders on the Square mobile app

CoffeeCube — Mon, 19 Dec 2022 18:18:47 GMT

I am seeing this as well on our account on all Square online transactions. They all say "7 items added. Feb 1, 6:59 PM EST by Square Online" When I click "details" it shows "Cookie (Chocolate) x 5.00 lb"

Re: Check the Activity section of your Online orders on the Square mobile app

CandP — Tue, 20 Dec 2022 16:16:41 GMT

Yes you’re right it was obviously different.

no other details, it’s just on every order active or archived, and seems like it’s mobile app only

There’s a string of users complaining about this on FB - group might be private but here’s a link

https://www.facebook.com/groups/721466271869482/permalink/10900[Redacted]4/?mibextid=W9rl1R

It does feel like a mock example that was forgotten there. someone on FB says CS told them it was on purpose to show how transactions should be logged but I don’t think it makes sense at all.

Re: Check the Activity section of your Online orders on the Square mobile app

Flakycrustpies — Wed, 21 Dec 2022 09:32:44 GMT

I am seeing this as well on all my orders

Re: Check the Activity section of your Online orders on the Square mobile app

BernadetteA — Thu, 22 Dec 2022 02:53:11 GMT

That is so strange! Thank you also to @CoffeeCube and @Flakycrustpies for adding your feedback as well.

I have been out of the office since the last time we spoke, @CandP, but will follow up with the support teams to see if we have more information about this. Since it's affecting multiple sellers, I imagine a bug has already been submitted.

I should have more information by tomorrow, and will follow up here. If anyone has any additional details to add, please let me know so I can make sure the advanced support team and engineers have all relevant data for troubleshooting.

Re: Check the Activity section of your Online orders on the Square mobile app

clarajanenash — Wed, 11 Jan 2023 13:16:50 GMT

Yes! This is also happening to us but we’ve had so many other issues with our website we haven’t had a chance to look into this one yet.

Re: Check the Activity section of your Online orders on the Square mobile app

clarajanenash — Wed, 11 Jan 2023 13:19:26 GMT

Very much looking forward to an update on this!

Re: Check the Activity section of your Online orders on the Square mobile app

BernadetteA — Wed, 11 Jan 2023 18:20:21 GMT

Thanks for posting, @clarajanenash Do you happen to have a screenshot we can use? I'm not finding any new information about this, and would like to try to escalate further. Are you only seeing the additional information through the app on a mobile device and not through the dashboard on a desktop/laptop browser?

Appreciate any additional information you can provide!