thread Re: Prep Time Change in Online Store

Prep Time Change

sugarlab — Tue, 20 Dec 2022 20:59:23 GMT

Oh square! Why oh why did y'all change the way the prep time works the week of Christmas (or at least that's when it's being affected). How it was originally, 5 prep days meant if someone ordered on Tuesday, they could pick-up on Saturday. So it counted the day-of. Well it has been updated to make more sense, since Tuesday is 4 days before Saturday. But there was no mention of it. I have all of my Christmas cookie items set to 5 days and sent out a message that today was the last day to order. And folks are calling being confused that it's telling them a day later than Christmas.

I don't mind updates and changes; just wish there was communication about it. Especially when it's something big like this.

Re: Prep Time Change

_Violet — Tue, 20 Dec 2022 21:09:22 GMT

Hi there @sugarlab Thank you for sharing your feedback.

I can reach out to the Square Online Team and see if there was an announcement about this anywhere. If not, I will be sure to forward your feedback to them 🙂

Re: Prep Time Change

sugarlab — Tue, 20 Dec 2022 21:10:48 GMT

That would be great! Thank you Alanah!

It's also not saving the changes consistently. Some will, but then others won't. So I'm having to update the same item multiple times. Just frustrating when I need to be spending my time working on our Christmas cookie orders and not dealing with last minute technology hiccups.

Re: Prep Time Change

_Violet — Wed, 21 Dec 2022 21:22:35 GMT

Hi again, @sugarlab 👋

The developer from the Square Online Team that I spoke to let me know that they can revert back to the previous setup for Prep Time if you'd like to do so. But I let them know that you've already put in the effort to make these updates and the revert would mean that you would have to undo all the work you've already done 😓

With that being said, I understand if you don't wish to go this route but please let me know! I'll keep an eye out for your reply.

Re: Prep Time Change

sugarlab — Thu, 22 Dec 2022 19:40:28 GMT

The current version makes more sense so I'll stick with it. It was just a challenge for it to happen this week (or at least when it impacted us). Thank you so much for checking Violet!

Re: Prep Time Change

_Violet — Thu, 22 Dec 2022 19:45:58 GMT

Of course, @sugarlab! Sorry that this threw a wrench in your holiday order planning 😔

Please do let me know if I may help with anything else! Happy Holidays 🎅🎄☃️