thread Getting emails to set up a paid account. I have a paid account! in Online Store

I keep getting emails to set up a paid account. I already have a paid account!

LauraGrimes — Tue, 20 Dec 2022 22:58:50 GMT

The chatbot on the Weebly/Square website has crappy AI. No help at all. I keep getting email that I need to set up a paid account. I have a paid account. How on earth to contact a human being?

thanx

laura

I have a paid account but getting emails to set up a paid account. What up?

LauraGrimes — Tue, 20 Dec 2022 23:00:07 GMT

The chatbot on the Weebly/Square website has crappy AI. No help at all. I keep getting email that I need to set up a paid account. I have a paid account. How on earth to contact a human being?

thanx

laura

Getting email to set up a paid account. I have a paid account!

LauraGrimes — Tue, 20 Dec 2022 23:01:05 GMT

The chatbot on the Weebly/Square website has crappy AI. No help at all. I keep getting email that I need to set up a paid account. I have a paid account. How on earth to contact a human being?

thanx

laura

Getting emails to set up a paid account. I have a paid account!

LauraGrimes — Tue, 20 Dec 2022 23:01:57 GMT

The chatbot on the Weebly/Square website has crappy AI. No help at all. I keep getting email that I need to set up a paid account. I have a paid account. How on earth to contact a human being?

thanx

laura

Re: I keep getting emails to set up a paid account. I already have a paid account!

_Violet — Thu, 22 Dec 2022 14:57:28 GMT

Hi @LauraGrimes - I see this is your first post in the Seller Community so I'd like to officially welcome you! 🎉👏

I went ahead and merged your posts into a single thread. Additionally, I want to make sure you've seen our Community Etiquette Guidelines. We ask that you do not post the same question in multiple places, as it is not productive. We typically get back to you here within 1-2 days of your post.

As for your question, I recommend reaching out to the Square Online Support Team so they can go over the details of this email with you. Any urgent, billing, or other account-specific questions should be submitted to our Support Team via phone or email. We cannot address questions specific to deposits, refunds, bank accounts, or other sensitive details in the Seller Community.

The best way to reach out is by phone because our team can look at your account with you and help you make adjustments in real-time. If you haven't already, please reach out directly by logging into your Square account and heading here.

I hope this information is helpful but please do let me know if you have any additional questions.

Re: I keep getting emails to set up a paid account. I already have a paid account!

LauraGrimes — Thu, 22 Dec 2022 21:46:19 GMT

When I click on the link provided, I don’t see either a phone number or email?

Re: I keep getting emails to set up a paid account. I already have a paid account!

JJ_ — Sat, 24 Dec 2022 17:06:12 GMT

Hey there @LauraGrimes

Our Support team can be reached at 855-700-6000 between 6 am - 6 pm Pacific Time Monday-Friday.