thread Dark images & backgrounds are getting brighter automatically, even if I’ve made them darker. in Online Store

Dark images & backgrounds are getting brighter automatically, even if I’ve made them darker.

FusionTrek — Tue, 10 Jan 2023 15:23:34 GMT

On my every Square online website, dark image backgrounds are getting brighter automatically, even if I’ve made them darker. It has started happening to my every Square Online site, even to those sites which are published few weeks ago with darker backgrounds.
Can somebody help me with this please?

Re: Dark images & backgrounds are getting brighter automatically, even if I’ve made them darker.

sayra — Tue, 10 Jan 2023 15:41:35 GMT

Hello, @FusionTrek - Welcome to our Seller Community!

We'd be more than happy to help. Sorry to hear this is happening with your website. Can you please confirm your website URL so we can take a closer look.

Thank you.

Re: Dark images & backgrounds are getting brighter automatically, even if I’ve made them dar

FusionTrek — Tue, 10 Jan 2023 16:22:50 GMT

Hi, thank you very much! Here are some live:

https://www.lotusseedlifestyles.com/

https://www.inkvisiblenyc.com/

this is how they looked earlier when published:

Re: Dark images & backgrounds are getting brighter automatically, even if I’ve made them dar

sayra — Tue, 10 Jan 2023 18:15:31 GMT

@FusionTrek Weird! On our end, we were able to replicate the issue with one website but not the second one (take a look below). Does this seem correct to you? Internally this is not a glitch or a bug, I checked with our Square Online Specialist as well. Have you tried adjusting readability, this may help fix the issue.

Re: Dark images & backgrounds are getting brighter automatically, even if I’ve made them dar

FusionTrek — Wed, 11 Jan 2023 15:29:33 GMT

No it didn’t worked, even after adjusting readability. That’s exactly what I’m reporting to you as an issue/bug.

While using the “readability setting” the darker image should become darker & the brighter image should become brighter but, currently it stopped working this way.

Right now even if I’ve used a pitch dark background it’s brightening up automatically. Here’s a prime example of it, I literally used a black background here in the header. Please see: https://drafts.editmysite.com/d/D2MB6885M5iRPrpEPMMwTgq3op4/

Like I’ve said earlier it has started happening to my every Square Online site, even to those sites which are published few weeks ago. All of these sites looked fine when published, but now suddenly I don’t know what happened.

I can literally show you so many live examples of published websites.

Re: Dark images & backgrounds are getting brighter automatically, even if I’ve made them darker.

FusionTrek — Wed, 11 Jan 2023 15:41:18 GMT

Re: Dark images & backgrounds are getting brighter automatically, even if I’ve made them darker.

sayra — Wed, 11 Jan 2023 22:50:20 GMT

Hello, @FusionTrek - We appreciate your time while we look at this closer. We have escalated your case to our Square Online Team for further review. When you get some time, can you please try publishing your sites again. Also, we are still looking into this and will provide more details when we have them.

Thank you.

Re: Dark images & backgrounds are getting brighter automatically, even if I’ve made them darker.

sayra — Fri, 13 Jan 2023 00:49:24 GMT

Hello, @FusionTrek - Stopping by to let you know that our Square Online Team was able to revert the color and fix the issue. Once you republish your site, please let us know if this has been resolved or if you are seeing the same thing on your end.

Thank you.

Re: Dark images & backgrounds are getting brighter automatically, even if I’ve made them darker.

FusionTrek — Sat, 14 Jan 2023 07:15:24 GMT

Hi, I’ve tried republishing the sites but unfortunately this issue still persists.

Thank you

Re: Dark images & backgrounds are getting brighter automatically, even if I’ve made them darker.

sayra — Tue, 17 Jan 2023 22:09:58 GMT

@FusionTrek - We are really sorry to hear that you continue to experience the sam issue on your end. We'd like to look into this further but have additional questions. For a better experience, can you please give our Square Online experts a call when time allows it. They will be our best resource and are happy to dig into this a little more.

We appreciate your time while we escalated this case once more.

Have a good day!

Re: Dark images & backgrounds are getting brighter automatically, even if I’ve made them darker.

sayra — Wed, 18 Jan 2023 19:54:58 GMT

Hello @FusionTrek - After further research we can confirm that this is a known issue. One of our amazing Square Online Specialists will send you an email with more details related to this. She will be our best resource at this time and until this gets fixed.

Have a wonderful day!