thread Re: 400 Bad Request error in Online Store

400 Bad Request error

purplebutterfly — Sun, 15 Jan 2023 03:52:06 GMT

Lately, I have had repeated episodes where I get an error trying to access my online site via laptop and phone.

400 Bad Request

Request Header Or Cookie Too Large

nginxI'm thinking this isn't an error on my end and it also affecting my customers. What gives?

Re: 400 Bad Request error

Ellie_ — Tue, 17 Jan 2023 01:58:04 GMT

Hi there, @purplebutterfly,

We can definitely take a look at this for you. Can you please send us the domain tied to your website so we can take a closer look?

Re: 400 Bad Request error

purplebutterfly — Tue, 17 Jan 2023 02:03:50 GMT

Purplebutterflykids.com

Re: 400 Bad Request error

Ellie_ — Wed, 18 Jan 2023 19:43:50 GMT

We appreciate you following up on this, @purplebutterfly! We did some testing on a lap top and cell phone, but we were unable to replicate the error page. Do you notice this happening on only certain devices, when clicking it from certain places, or is it totally random?

Re: 400 Bad Request error

salo — Thu, 26 Jan 2023 08:38:59 GMT

We ran into this bug a couple of times today as well. Clearing cache/cookies fixed it, but our customers should not be expected to do that.