thread Re: Is anyone having trouble with Square Online shipping? in Online Store

Is anyone having trouble with Square Online shipping?

JenWhimsy — Thu, 26 Jan 2023 18:39:48 GMT

I had sales earlier this week, but a customer called today and said they were unable to check out with shipping on our website.

The error message on the customer side is: "There was an error. Please try again."

That message shows on the product page when they try to add to cart.

Re: Is anyone having trouble with Square Online shipping?

JenWhimsy — Thu, 26 Jan 2023 18:44:22 GMT

Also, it looks like they cannot pick up in store either - getting the same message.

Re: Is anyone having trouble with Square Online shipping?

faheem — Thu, 26 Jan 2023 23:33:30 GMT

@JenWhimsy I was able to place a test pickup order successfully. Has your customer verified that they are using a valid, unexpired card that has remaining credit? If you have issues with this, you can reach out to our team for additional troubleshooting tips at https://squareup.com/help/

Re: Is anyone having trouble with Square Online shipping?

JenWhimsy — Fri, 27 Jan 2023 02:58:47 GMT

Thank you!

It looks like it is resolved now. I had tried it on my end and it did do the same thing.

Thank you so much for checking!