thread Re: NO RTS for custom shipping profile? in Online Store

NO RTS for custom shipping profile?

VeraYang — Tue, 07 Feb 2023 23:26:04 GMT

I have some items that can be shipped with UPS ground within US 48 states. When I created the shipping profile, I only had the choice to do flat shipping per item or per order. However, I need it to be real time shipping as my customers might order 1, or 5 or 10 of these items. Am I missing something or is RTS is not available with custom shipping profile?

Re: NO RTS for custom shipping profile?

TheRealChipA — Wed, 08 Feb 2023 01:13:15 GMT

Hi @VeraYang.. Real Time Shipping requires an update to the Premium Online tier. See the attached screen shots below. Also this link to Square Help for RTS.

Regards,

Re: NO RTS for custom shipping profile?

VeraYang — Wed, 08 Feb 2023 02:47:08 GMT

I am paying for the premium membership. Please see my question again.

Re: NO RTS for custom shipping profile?

TheRealChipA — Wed, 08 Feb 2023 03:06:34 GMT

Your original post did not state you are a premium tier subscriber.

“I have some items that can be shipped with UPS ground within US 48 states. When I created the shipping profile, I only had the choice to do flat shipping per item or per order. However, I need it to be real time shipping as my customers might order 1, or 5 or 10 of these items. Am I missing something or is RTS is not available with custom shipping profile? “

I could not possibly know that you are a premium tier subscriber since I am a fellow seller (as evidenced by my signature block) who can’t access sensitive account information. I am not a mind reader, unfortunately. Had I known that important fact, I would have posted a very different and more useful reply.

Given that you are a premium subscriber, you need to call the Square Customer Success Team here. Obviously you have an account issue that you need to resolve with them. It might be a simple but unknown internal problem with your account. Customer Success can get onto your dashboard, reproduce the issue, and either resolve it out escalate it to the appropriate engineers.

Best of luck.

Re: NO RTS for custom shipping profile?

VeraYang — Fri, 10 Feb 2023 02:20:48 GMT

Talked to the support team. RTS doesn't apply on the custom shipping profile. Hopefully they will improve on this issue.