thread Re: Desktop Ordering not working in Online Store

Desktop Ordering not working

VoodooNK — Sat, 18 Feb 2023 16:46:54 GMT

Online ordering is working on the mobile platform, but not from desktops. I republished the site, and can add items to a cart and check out on mobile no problem. Any ideas?

Re: Desktop Ordering not working

_Violet — Mon, 20 Feb 2023 17:58:07 GMT

Hi @VoodooNK - I'm sorry to hear that this issue with your Square Online Store has brought you to the Seller Community! 😥

Taking a look at your site from my computer today, it looks like everything is working correctly for me. Are you or your customers still experiencing any issues at this time?

I'll keep an eye out for your reply!

Re: Desktop Ordering not working

VoodooNK — Mon, 20 Feb 2023 18:04:33 GMT

Hi - There are still issues. If you add a food item to your cart it does not allow you to check out.

Re: Desktop Ordering not working

_Violet — Mon, 20 Feb 2023 22:44:29 GMT

Thank you for following up with me here, @VoodooNK - My apologies, I thought you meant you weren't able to see your website. But now, I do see what you mean upon taking a second look. I added a few items to the cart but I don't see the cart icon or option to check out anywhere 🤔

It's difficult to pinpoint what may be happening without looking at your account with you. For this type of issue, I suggest that you get in touch with our Support Team via phone or email. The best way to reach out is by phone because our team can look at your account with you and help you make adjustments in real-time.

If you haven't already, please reach out directly by logging into your Square account and heading here. Please let me know if you happen to have any trouble getting in touch with our team.

Re: Desktop Ordering not working

VoodooNK — Tue, 21 Feb 2023 00:32:34 GMT

Thanks!