thread Items taking forever to show on website in Online Store

Items taking forever to show on website

AdorablePotato — Tue, 18 Nov 2025 16:40:00 GMT

I am so frustrated

I had several items marked as hidden so that select people could purchase them, so they appeared on my website ready to buy. Next I scheduled them to become visible so the rest of the public could have access to those items at a certain time, I scheduled my social media posts accordingly.

It took TWENTY SIX minutes for those items to go from hidden to visible and appear on my shop! I do product drops at scheduled times, it's vitally important that the items update immediately. This is a new issue for me.

The other day I had to wait over an hour for the system to allow me to update the inventory on a new item on the square online dashboard. I have been a super loyal square user since 2019 and am starting to experience so many problems that it's making me want to try other options.

Anyone else experiencing extreme lag from Square Online?

Re: Items taking forever to show on website

DinaLRosenberg — Wed, 08 Mar 2023 21:52:53 GMT

Please call Square and log this complaint. Many of us (including me) have been having this issue. I have 3000 different products and it's completely unrealistic for the lag to take this long.

Re: Items taking forever to show on website

AdorablePotato — Wed, 08 Mar 2023 22:01:16 GMT

Okay I will, thank you, good luck with your listings too 😩

Re: Items taking forever to show on website

DinaLRosenberg — Wed, 08 Mar 2023 22:07:52 GMT

I feel like the more people that log the issue the more they will attempt to address it. Today it seems especially bad- it was great earlier in the day.