thread Re: Orders not showing up on square app in Online Store

Orders not showing up on square app

mariekemertzart — Mon, 03 Apr 2023 23:20:12 GMT

I received an order that shows up under "orders" on my computer but when I use the square app, it only shows up under "transactions." It does not show up under "orders" on the square app. How can I get it to show up under completed orders? Thanks!

Re: Orders not showing up on square app

HC_Charlie — Wed, 05 Apr 2023 09:16:26 GMT

@mariekemertzartcheck in the app under the orders section. It may need to be changed from Active, to ALL, or COMPLETED or INPROGRESS, or something like that. Because you initiated or started progress of an order on your other device (computer) it may show up under a different status in your order area of your app.

Re: Orders not showing up on square app

mariekemertzart — Wed, 05 Apr 2023 17:21:15 GMT

I did check under the different drop downs under "orders" but it's not showing up at all. Only under transactions. It is showing up on my computer so I'm happy I can at least see it there. Just not under orders on the app at all.

Re: Orders not showing up on square app

JJ_ — Sat, 08 Apr 2023 00:09:09 GMT

Took a look at your account @meriekemertzart and found that, your current Weebly Configuration is set up to have Square process your transactions. However, your orders are 100% handled by Weebly. What this means is that orders will appear on your Orders Page within the Weebly Overview Page and in Transactions in Square as the Square end only handles the processing of the payments.

I hope this information is helpful!

P.S. Welcome to the Seller Community

Re: Orders not showing up on square app

mariekemertzart — Mon, 10 Apr 2023 19:38:45 GMT

Thank you so much for taking a peek at my account JJ! I had a weebly website long before square came into the picture. I now have my website and blog still with weebly but an online store via external link with square. I checked and the order didn't show up under orders in weebly as I have no products that can be purchased via that platform. On my computer, it did show up under orders in my square overview, just not on the square app. It also shows up sales reports on the square app. Maybe just a technical glitch? Thank you!!

Re: Orders not showing up on square app

JJ_ — Wed, 12 Apr 2023 23:47:40 GMT

Interesting @mariekemertzart. Would you mind sharing a link to your website here so I can take a second and closer look?

Re: Orders not showing up on square app

mariekemertzart — Thu, 13 Apr 2023 18:10:27 GMT

Yes, thank you so much! My main website with blog through weebly is www.mariekemertz.com. The direct link to my online art shop through square is https://marieke-mertz.square.site/.

Re: Orders not showing up on square app

JJ_ — Thu, 13 Apr 2023 20:55:36 GMT

Thank you for confirming this. I was able to double check and yes in this case since your account was originally a Weebly account your Online Store only reports to Weebly Orders. I will recommend reaching out to our support team so they can point you in the right direction so that your orders appear on Square Point of Sale.

Our team can be reached at 855-700-6000 between 6 am - 6 pm Pacific Time Monday-Friday. If you call outside of these hours, you will be required to enter your Customer Code to validate your account.

You can also get in touch with our Messaging and Email Support Teams here.

Re: Orders not showing up on square app

mariekemertzart — Thu, 13 Apr 2023 22:33:35 GMT

Thank you so much JJ_! Really appreciate your help with this issue!

Re: Orders not showing up on square app

WhoseCakeIsIt — Tue, 23 Jan 2024 21:11:31 GMT

I know this is an old post but how do you sync web order with online orders.

Thanks

Natasha@whosecakeisit.com