Order Emails going to Spam

sbarraza — Mon, 27 Oct 2025 04:36:56 GMT

every single order confirmation for my business is ending up in customer's spam and causing significant issues with comms. Any update in a fix? from reading the threads it appears this is a longstanding issue that has been ignored by square.

please let me know on what I need to do to fix, or what square is doing to address this? if anything, this is incredibly frustrating and has me searching other providers if we can't event communicate to users that they completed their purchase or that it is ready.

Re: order confirmation & order ready emails going to spam

Ellie_ — Thu, 10 Jul 2025 23:00:20 GMT

Hi there, @sbarraza,

Thank you for reaching out and for sharing your concerns, I completely understand how frustrating it is when your customers aren’t receiving order confirmations, and I truly appreciate your patience while we look into this for you. How long has this been occurring? Are you aware if this happens to every order confirmation?

thread Re: order confirmation & order ready emails going to spam in Online Store

Order Emails going to Spam

Re: order confirmation & order ready emails going to spam