thread Re: Product Options not showing on online store in Online Store

Product Options not showing on online store

sylviajvincent — Wed, 19 Nov 2025 06:04:09 GMT

I am creating my online store and my options (size, color, qty) are not showing up and yet I created them. What am I doing wrong? That seems to be my theme today. "What am I doing wrong?"

Re: Product Options not showing on online store

Gold — Wed, 05 Apr 2023 20:03:26 GMT

HI, each option each size and color needs to include a price.

Re: Product Options not showing on online store

sylviajvincent — Wed, 05 Apr 2023 20:15:09 GMT

Hi Terri...thanks for the quick reply. I just doubled checked those items and each item has a price and it still isn't showing up.

Re: Product Options not showing on online store

Gold — Wed, 05 Apr 2023 20:23:01 GMT

HI, can you please share a screenshot or link?

Re: Product Options not showing on online store

sylviajvincent — Fri, 07 Apr 2023 14:48:50 GMT

I don't have permission to upload images and my site isn't live.

Re: Product Options not showing on online store

_Violet — Sun, 09 Apr 2023 19:37:06 GMT

Hi @sylviajvincent - I'm sorry to hear that this issue with your online items has brought you to the Seller Community 😞

This does sound off, but it's difficult to pinpoint what may be happening without looking at your account with you, which we aren't able to do via the Seller Community. For this type of issue, I suggest that you get in touch with our Square Online Store Support Team. If you haven't already, please reach out to Support directly by logging into your Square account and heading here.

Thanks for lending a hand here, @Gold! ⭐