Issues with Online Taxes

UpstairsAlchemi — Fri, 11 Jul 2025 00:14:43 GMT

my sales taxes are not showing up on orders placed online. I have tried everything to fix this I have tried everything to have my sales tax show up on my website orders. Nothing is working. in person it is fine. HELP

Re: my sales taxes are not showing up on orders placed online. I have tried everything to fix this

Ellie_ — Fri, 11 Jul 2025 00:14:19 GMT

Hi there, @UpstairsAlchemi,

Thank you for reaching out, and I’m sorry to hear about the trouble you're experiencing with sales tax not showing on your online orders. I understand how important this is for your business, and I’m here to help. While it's great to hear that in-person tax is working correctly, it sounds like there may be a configuration issue specific to your online store. To better assist you, please check the following:

Online Sales Tax Settings: Log in to your Square Dashboard, go to Account & Settings > Business > Sales Taxes, and ensure that your tax rate is applied to your online store location.
Item Settings: Double-check that your items are marked as taxable within the Items section of your Square Dashboard.
Shipping Regions: Verify that sales tax is configured correctly for the states or regions where you’re shipping orders. This can be done under Square Online > Settings > Taxes.

If you've already reviewed these steps and the issue persists, please reply with a bit more detail:

Are all online orders affected or only orders from specific locations?
A screenshot of your tax settings (if possible) would be helpful.

We want to make sure this is resolved for you as quickly as possible. Once we have more information, we’ll be glad to dive deeper and get this working correctly. Also, I noticed that this is your first post with us, so I wanted to say welcome to the Seller Community! We are happy to have you here.

thread Issues with Online Taxes in Online Store

Issues with Online Taxes

Re: my sales taxes are not showing up on orders placed online. I have tried everything to fix this