https://community.squareup.com/t5/Online-Store/Can-I-message-a-customer-that-has-placed-an-online-order/m-p/653136#M10183 <P>Hi&nbsp;<a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/153161">@sc1216</a>. &nbsp;At this time, you can not initiate a text message. &nbsp;Customers must message you first, which is an implicit agreement on their part that they are open to texting with you. &nbsp;Also Appointments and Loyalty allow messaging, but those customers agree to allow text communications in order to use those features.</P> Wed, 19 Apr 2023 19:26:23 GMT TheRealChipA 2023-04-19T19:26:23Z https://community.squareup.com/t5/Online-Store/Can-I-message-a-customer-that-has-placed-an-online-order/m-p/653127#M10182 <P>I have had a customer message me through the online order format but, can I start messaging them first?</P> Wed, 19 Apr 2023 19:10:36 GMT https://community.squareup.com/t5/Online-Store/Can-I-message-a-customer-that-has-placed-an-online-order/m-p/653127#M10182 sc1216 2023-04-19T19:10:36Z https://community.squareup.com/t5/Online-Store/Can-I-message-a-customer-that-has-placed-an-online-order/m-p/653136#M10183 <P>Hi&nbsp;<a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/153161">@sc1216</a>. &nbsp;At this time, you can not initiate a text message. &nbsp;Customers must message you first, which is an implicit agreement on their part that they are open to texting with you. &nbsp;Also Appointments and Loyalty allow messaging, but those customers agree to allow text communications in order to use those features.</P> Wed, 19 Apr 2023 19:26:23 GMT https://community.squareup.com/t5/Online-Store/Can-I-message-a-customer-that-has-placed-an-online-order/m-p/653136#M10183 TheRealChipA 2023-04-19T19:26:23Z