thread Re: Instagram Connection Issues in Online Store

Instagram Connection Issues

_KD_ — Fri, 28 Apr 2023 00:09:18 GMT

I'm having issues with my Instagram feed showing up on my website. I've added and linked my Instagram account per the instructions, but still no luck. I know this issue has been brought up before, but there doesn't appear to be an answer for this issue.

Can anyone offer a viable solution to this issue?

Re: Instagram Connection Issues

Kassi_ — Wed, 26 Apr 2023 19:21:12 GMT

Hey there, @_KD_ -

Could you give me some more insight on the issue with your Instagram feed? Is there an error message you're seeing?

Have you reached out to Instagram at all? When it comes to integrations we cannot see their side of it.

I will keep an eye out for your reply👀.

Re: Instagram Connection Issues

_KD_ — Fri, 28 Apr 2023 00:11:06 GMT

No, there isn't an error message. Once I've linked my account, the feed doesn't show up on the published website. I did reach out to Square Customer Support and they stated they are aware of the issue and they are working on it, but do not have a timeframe for when it will be fixed.

Re: Instagram Connection Issues

naturalbeauty1 — Tue, 30 May 2023 06:46:30 GMT

I get an error saying page not found... and also says to go back to instagram, but that button doesn't work either.

Re: Instagram Connection Issues

Kassi_ — Thu, 01 Jun 2023 21:24:22 GMT

Hey there, @naturalbeauty1 -

Have you tried any troubleshooting steps to disconnect & reconnect the integration with Instagram?

I will keep an eye out for your reply👀.

Re: Instagram Connection Issues

naturalbeauty1 — Thu, 01 Jun 2023 22:03:37 GMT

Hello!
I received an e-mail saying it was fixed.. but I haven’t tried it yet.

Have you been unable to get it connected ?

Re: Instagram Connection Issues

_KD_ — Thu, 01 Jun 2023 22:37:18 GMT

This is great news! I just reconnected my IG account and it's working. Thank you for letting use know. 😀

Re: Instagram Connection Issues

_KD_ — Fri, 02 Jun 2023 00:25:43 GMT

This is great news! I've been able to connect my IG account. Thanks for the update.

Re: Instagram Connection Issues

FeelPretty — Thu, 13 Jul 2023 19:24:37 GMT

Hello. I am having an issue connecting my IG news feed. When I click CONNECT on square editor it will open IG and then nothing happens. I go back to Square and it shows a red error messages saying try again.

Re: Instagram Connection Issues

MayaP — Sat, 15 Jul 2023 00:08:16 GMT

Hey there @FeelPretty I am sorry you are having issues connecting with Instagram. Can you provide a screenshot of the error message? Also, can you provide a link to the editor page where you connect Instagram? Thank you!

Re: Instagram Connection Issues

FeelPretty — Sat, 15 Jul 2023 21:37:19 GMT

I was able to connect using a different device.