thread Square Online items and categories won't sync with dashboard changes in Online Store

Square Online items and categories won't sync with dashboard changes

tiffinbitesoh — Thu, 10 Jul 2025 16:14:08 GMT

I too am having this same issue. I have menu items on the Square Dashboard and POS that do not appear on the Square site. And yes, I have checked that the visibility, price, and menu categories are all set up correctly. Any ideas/suggestions on this?

This thread was created from a reply on: Square Online items and categories won't sync with dashboard changes

Re: Square Online items and categories won't sync with dashboard changes

Sammie_C — Fri, 11 Jul 2025 21:19:40 GMT

Thank you for reaching out, @tiffinbitesoh!

I am sorry to hear you are dealing with this.

When you have a moment, could you try these few troubleshooting steps, please?:

1. Go to Account & Settings > My Business > Locations. Is the location type Mobile?

If so, change it to Physical.

2. From Account & Settings > My Business > Locations, does every location have business hours, an email, and a phone number?

If not, please complete all fields with valid info.

3. From Account & Settings > My Business > Locations, copy each location address into this Address Validation Tool.

4. Go to Online > Settings > General. Is the Store Information completely filled in?

If not, please complete all fields with valid info.

5. Go to Items > Item Library. Are there two or more items with the same name?

If so, delete or rename all duplicate items.

6. Go to Items > Categories. Are there two or more items with the same name?

If so, delete or rename all duplicate items.

Typically when these steps are all double-checked, syncing issues are usually resolved. If not though, please let me know and I can escalate this for you!

Re: Square Online items and categories won't sync with dashboard changes

tiffinbitesoh — Sun, 13 Jul 2025 23:49:11 GMT

Thanks, Sammie_C, for your detailed response. Most of your suggestions were already in place, and I don't know what happened, but after 6 hours, my Square site refreshed with the corrected menu from the POS.

Re: Square Online items and categories won't sync with dashboard changes

Sammie_C — Wed, 06 Aug 2025 18:15:19 GMT

I am sorry for the slow response here, @tiffinbitesoh. I am glad to hear that this was resolved in the meantime!

If you end up ever having any questions, please let us know!