thread Re: items online but not on back end in Online Store

items online but not on back end

gotrisports — Wed, 10 May 2023 20:27:36 GMT

Hi - my online store (hiltonheadrunningcompany.com) is showing items for sale - but no items exist on back end "Site Items". Whats going on with this??

Thanks - Alfred

Re: items online but not on back end

JJ_ — Fri, 12 May 2023 20:09:35 GMT

Hello @gotrisports

I just took a peek at your account and the Site Items are appearing now. This might have been a hiccup in the system. Are you still experiencing this on your end?

Re: items online but not on back end

gotrisports — Fri, 12 May 2023 20:22:04 GMT

Hi JJ - negative, I had to step away for a day to give my head a break from this stuff. So, to re-cap - initially I removed all items from my online store yet 210 items still remained for sale online.

So, next I exported my item library from dashboard (pos) and marked all items as hidden - then, imported the items back into the library (via dashboard) - hoping this would force a refresh of items showing online. Instead, my online site now shows the item library (589 items) plus the 210 items from previous!

When I export/import my item library to spreadsheet - I have 635 items - so I really don't know why there is a discrepancy in item numbers .

AND, I really dont know why my online store is not acting as it should - ie., hidden items are showing for sale?? More items in the online store than in my POS item library??

- ao

Re: items online but not on back end

JJ_ — Fri, 12 May 2023 20:33:58 GMT

This one looks both interesting and complicated @gotrisports. I am gonna go ahead and suggest you reach out to our support team so they can point you in the right direction and get this one straightened for you.

You can give us a call at 855-700-6000 between 6 am - 6 pm Pacific Time Monday-Friday.