thread Re: Why are my service descriptions being deleted when using online editor to rearrange the order? in Beauty & Wellness

Why are my service descriptions being deleted when using online editor to rearrange the order?

branchskin — Wed, 24 Aug 2022 03:43:56 GMT

I am an Esthetician and I want to start using Square Appointments for my online booking. I entered my service descriptions, but when I went to the Online editor to put the services in the order I wanted them to be seen online all the descriptions were deleted. Has anyone else had this issue? And how was it corrected?

Re: Why are my service descriptions being deleted when using online editor to rearrange the order?

samfarrah — Wed, 24 Aug 2022 21:25:09 GMT

I’m having this same issue and submitted a ticket to Square’s help center this morning. Hopefully we’ll hear back soon!

Re: Why are my service descriptions being deleted when using online editor to rearrange the order?

branchskin — Thu, 25 Aug 2022 00:30:02 GMT

This is frustrating it deleted all the descriptions. Luckily I'm switching from a different booking app and had most of them saved. I spoke to someone earlier and she said the issue may be a glitch with the Apple Safari internet browser. I was advised to download Google Chrome and see if that solves the problem. Are you using a MacBook or different internet browser?

Re: Why are my service descriptions being deleted when using online editor to rearrange the order?

samfarrah — Thu, 25 Aug 2022 02:04:28 GMT

It’s happened while using Chrome and Firefox on a Windows machine, as well as Safari on both iPhone and iPad. Chrome (for me) isn’t the answer unfortunately.

Re: Why are my service descriptions being deleted when using online editor to rearrange the order?

branchskin — Thu, 25 Aug 2022 03:31:03 GMT

Thank you for that information. It happened to me after I downloaded Google Chrome as well. So, since I'm not the only person that means it's their system not ours.

Re: Why are my service descriptions being deleted when using online editor to rearrange the order?

BernadetteA — Fri, 26 Aug 2022 19:50:44 GMT

Thank you both for posting, @branchskin @samfarra

This has been flagged as a bug, and our Engineers are working on a fix. I'm not able to provide an ETA at this time, but I will make sure to post back here once the issue is resolved, or, if I hear of any work arounds.

Thank you both for you patience and understanding while the team works to sort this out.

Re: Why are my service descriptions being deleted when using online editor to rearrange the order?

samfarrah — Mon, 29 Aug 2022 03:25:29 GMT

Sounds good, thank you!